Customer Relationship Officer – Alliance Finance Co. PLC

Customer Relationship Officer – Alliance Finance Co. PLC

Job Overview

Job Title: Customer Relationship Officer – Deposit Department
Company: Alliance Finance Co. PLC
Location: Colombo, Sri Lanka
Job Type: Full-Time

Job Title

Customer Relationship Officer – Deposit Department

Company

Alliance Finance Co. PLC

Location

Colombo, WP

Job Type

Full-Time

Responsibilities

• Act as the primary point of contact for customers visiting the branch for deposit-related services and account opening.
• Manage end-to-end customer interactions including onboarding, service inquiries, updates, and issue resolution.
• Build and maintain strong customer relationships with a focus on trust, service quality, and retention.
• Understand customer requirements and recommend suitable deposit products to support business growth.
• Coordinate with internal departments to ensure smooth service delivery.
• Maintain service quality standards and ensure compliance with operational procedures and regulatory guidelines.

Qualifications

• G.C.E. A/L or equivalent qualification.
• Prior experience in banking, finance, or customer service roles is preferred.
• Experience in deposit operations will be an added advantage.
• Basic proficiency in MS Office applications.

Skills

• Customer Relationship Management
• Customer Service
• Communication Skills
• Interpersonal Skills
• Deposit Operations
• Banking Operations
• Problem Solving
• Compliance Awareness
• Account Opening Procedures
• MS Excel
• MS Word
• Teamwork
• Customer Retention
• Service Quality Management

Salary and Benefits

• Attractive remuneration package.
• Career growth opportunities within a leading finance company.
• Professional working environment.
• Exposure to banking and deposit operations.
• Training and development opportunities.

How to Apply

Interested candidates should submit their CV along with the names and contact details of two non-related referees within 10 days of the publication date.

Email: careers@alliancefinance.lk

Please state the position applied for in the subject line of the email.

Company Overview

Alliance Finance Co. PLC is one of Sri Lanka’s leading finance companies, providing innovative financial solutions while maintaining a strong commitment to sustainability, customer service, and regulatory compliance.

Important Notes

• School leavers are encouraged to apply.
• Prior experience in banking, finance, or customer service is preferred but not mandatory.
• Knowledge of deposit products and banking operations will be an added advantage.
• Strong communication and interpersonal skills are essential.
• The role requires a customer-focused mindset and the ability to provide effective solutions to customer queries.