Customer Relations Officer – Vision Care Optical Services (Pvt) Ltd

Job Overview

Vision Care Optical Services (Pvt) Ltd is seeking enthusiastic and customer-focused individuals to join its team as Customer Relations Officers across island-wide branches. The selected candidates will be responsible for handling customer inquiries, building strong customer relationships, addressing customer concerns, and supporting continuous improvement in customer service experiences.

This role is ideal for candidates with excellent communication and interpersonal skills who are passionate about customer satisfaction and relationship management.

Customer Relations Officer Job Vacancy | Vision Care Optical Services (Pvt) Ltd

Hiring Company: Vision Care Optical Services (Pvt) Ltd
Position: Customer Relations Officer
Job Type: Full-Time
Industry: Customer Service, Customer Relations, Retail Services
Location: Island-wide Branches, Sri Lanka
Workplace Type: On-site
Experience Level: Entry Level / Executive Level

Key Responsibilities

• Serve as the primary point of contact for customer queries and complaints.
• Build and maintain strong relationships with customers to ensure satisfaction.
• Proactively address customer needs and provide suitable solutions.
• Collaborate with internal teams to improve customer service processes and experiences.
• Gather and analyze customer feedback to support continuous improvement initiatives.
• Maintain positive customer engagement and ensure high-quality service standards.

Required Qualifications & Skills

Skills & Competencies

• Good communication skills
• Strong interpersonal and relationship-building skills
• Pleasant personality and professional appearance
• Ability to handle customer concerns effectively
• Team-oriented mindset with a customer-focused attitude
• Ability to work in a fast-paced service environment

Preferred Candidates

• Candidates residing in close proximity to branch locations will be given priority.

Age Requirement

• Age between 20 – 28 years

Why Join Vision Care?

Vision Care Optical Services (Pvt) Ltd offers employees the opportunity to build rewarding careers within one of Sri Lanka’s leading eye care service providers. Employees gain valuable customer service experience while working in a professional and supportive environment focused on customer satisfaction and personal development.

Benefits may include:

• Career growth opportunities
• Professional development
• Exposure to customer relationship management
• Friendly and supportive work culture

Job Location

Vision Care Optical Services (Pvt) Ltd
Island-wide Branches, Sri Lanka

Head Office:
No. 505, Union Place, Colombo 02, Sri Lanka

How to Apply

Interested candidates should send their updated CV to:

Email: careers@visioncaresl.com

Please mention “Customer Relations Officer” in the subject line when applying.

FAQs

What is the Customer Relations Officer role at Vision Care?

The role involves handling customer inquiries, maintaining customer relationships, addressing complaints, and supporting customer satisfaction initiatives.

What skills are required for the Customer Relations Officer position?

Candidates should possess good communication skills, interpersonal skills, customer service abilities, and a pleasant personality.

Is prior experience required for this job?

The advertisement mainly emphasizes communication and relationship management skills. Prior customer service experience may be beneficial.

What is the age requirement for this position?

Applicants should be between 20 and 28 years of age.

Where are the Customer Relations Officer vacancies located?

The vacancies are available across island-wide branches in Sri Lanka.