Customer Relations Executive | Associate

Customer Relations Executive | Associate – Ninewells Hospital (Pvt) Ltd

Job Overview

Customer Relations Executive / Customer Relations Associate – Ninewells Hospital (Pvt) Ltd

Ninewells Hospital (Pvt) Ltd is looking for enthusiastic and service-oriented professionals to join its Customer Relations team. Opportunities are available for both Customer Relations Executive and Customer Relations Associate positions. Successful candidates will play a vital role in delivering exceptional patient experiences by providing professional front office assistance, coordinating with hospital departments, and ensuring outstanding customer service.

Job Category: Healthcare & Nursing, Private Jobs

Position Details

Position: Customer Relations Executive / Customer Relations Associate
Company: Ninewells Hospital (Pvt) Ltd
Employment Type: Full-Time
Industry: Healthcare / Hospital Services
Job Location: Colombo District, Sri Lanka
Workplace: On-site

Company Overview

Ninewells Hospital (Pvt) Ltd is one of Sri Lanka’s leading private hospitals specializing in Obstetrics, Gynaecology, Paediatrics, and Neonatology. With an excellent reputation in women’s and children’s healthcare, the hospital is committed to delivering high-quality medical services while maintaining exceptional standards of patient care and customer satisfaction.

Qualifications & Experience

Customer Relations Executive

• Age preferably above 30 years.
• Minimum 4–5 years of experience in a customer-facing role.
• Strong command of English with excellent spoken and written communication.
• Excellent interpersonal and listening skills.
• Pleasant personality with a professional and service-oriented attitude.
• Team player with a proactive and dynamic approach.
• Willingness to work on a roster, including night shifts.
• Previous experience in a hospital or healthcare environment will be an added advantage.

Customer Relations Associate

• Age between 20–30 years.
• Minimum 1 year of experience in customer service, front office, or an administrative role.
• Proficiency in spoken and written English.
• Good knowledge of Microsoft Office and basic computer applications.
• Friendly, approachable, and professional personality.
• Ability to work effectively within a team.
• Willingness to work rotational shifts, including night shifts.
• Healthcare or hospital experience will be an added advantage.

Key Responsibilities

Customer Relations Executive

• Manage front office operations and customer interactions.
• Welcome and assist patients and visitors professionally.
• Coordinate with hospital departments to ensure seamless service delivery.
• Maintain high standards of customer care and patient satisfaction.
• Resolve customer inquiries and concerns efficiently.
• Support smooth daily front office operations.

Customer Relations Associate

• Serve as the first point of contact for patients and visitors.
• Provide accurate information and assistance at the front desk.
• Deliver a welcoming and positive customer experience.
• Assist with administrative and front office tasks.
• Coordinate with internal departments to facilitate patient services.
• Maintain professional communication with patients and visitors.

Required Skills

• Customer Relationship Management
• Front Office Operations
• Patient Coordination
• Customer Service Excellence
• Communication Skills
• English Language Proficiency
• Interpersonal Skills
• Microsoft Office
• Computer Literacy
• Teamwork
• Problem-solving
• Time Management
• Administrative Skills
• Professional Conduct

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Opportunity to work with one of Sri Lanka’s leading private hospitals.
• Professional and supportive work environment.
• Career development and learning opportunities.
• Employee benefits in accordance with company policy.

How to Apply

Interested candidates should submit their updated CV to the following email address, clearly mentioning the position applied for in the subject line.

Email: careers@ninewellshospital.lk

Important Notes

• The positions are based in Colombo District, Sri Lanka.
• Applicants should clearly specify whether they are applying for Customer Relations Executive or Customer Relations Associate.
• Candidates must be willing to work on a roster or rotational shift basis, including night shifts.
• Previous healthcare or hospital experience will be considered an added advantage.
• Only shortlisted candidates will be contacted for the recruitment process.
• Ninewells Hospital (Pvt) Ltd is an equal opportunity employer committed to delivering exceptional patient care and service excellence.