Customer Relation Officer – PickMe (Jaffna International Airport)

PickMe, Sri Lanka’s leading mobility technology company, is expanding its airport operations and invites customer-focused, energetic, and service-oriented individuals to join its team as a Customer Relation Officer based at Jaffna International Airport.

This role offers an excellent opportunity to be part of a fast-growing tech startup turned Public Limited Company, contributing directly to customer satisfaction and airport service excellence.

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🏢 Company Overview

PickMe has transformed Sri Lanka’s transportation landscape through innovative mobility solutions, providing ride-hailing, rental, and logistics services across the island. With continuous expansion and a strong focus on customer experience, PickMe offers a dynamic and inclusive work environment.

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📍 Job Location

Jaffna International Airport – Northern Province, Sri Lanka

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🕒 Employment Type

Full-Time | Shift-Based

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🏷 Job Category

Customer Service Jobs | Airport Jobs | Customer Relations Jobs | PickMe Jobs | Private Sector Jobs

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📝 Job Description

The Customer Relation Officer – PickMe will be responsible for handling customer interactions at airport service counters, coordinating with drivers, and ensuring a smooth, professional experience for passengers using PickMe services at Jaffna International Airport.

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🔑 Key Responsibilities

• Arrange rides and rental packages based on customer requirements
• Assist passengers with inquiries, complaints, and service-related requests
• Support daily operational activities at airport service counters
• Coordinate with drivers to ensure timely and smooth ride allocations
• Provide accurate information about PickMe services and promotions
• Promote airport pickup services and rentals
• Maintain high standards of customer service and brand representation

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🎓 Educational & Professional Qualifications

• Minimum G.C.E. Advanced Level (A/L) qualification
• Diploma or higher qualification in Customer Service or Management will be an added advantage

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🧠 Skills & Experience Requirements

• Prior experience in customer service or transportation services is preferred
• Fluency in English and Tamil (conversational Sinhala is an advantage)
• Strong communication, interpersonal, and problem-solving skills
• Pleasant personality with a customer-oriented mindset
• Ability to work under pressure and handle customers professionally
• Willingness to work flexible shifts based on operational requirements

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🎯 Other Requirements

• Ability to maintain professionalism in a fast-paced airport environment
• Commitment to service quality and teamwork
• Openness to inclusive and diverse work culture

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💰 Salary & Benefits

• Competitive salary package
• Exposure to a leading Sri Lankan tech company
• Career growth opportunities
• Inclusive and supportive work environment

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🧪 Selection Process

• Application screening
• Interview(s)
• Final selection based on suitability

📌 Only shortlisted candidates will be contacted.

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📬 How to Apply

Interested candidates are encouraged to email their updated CV to:

📧 careers@pickme.lk
📝 Subject Line: Customer Relation Officer – Jaffna Airport

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