Royal Ceramics Lanka PLC
Customer Care Assistant – Royal Ceramics Lanka PLC
Royal Ceramics Lanka PLC (Rocell), the leader in surface coverings and bathware in Sri Lanka, is inviting dynamic, customer-focused individuals to join its growing team as a Customer Care Assistant.
This role is ideal for candidates who are passionate about customer relations, communication, and service excellence, and who wish to grow their career with a globally recognized Sri Lankan brand.
🏢 Company Overview
Royal Ceramics Lanka PLC (Rocell) is a pioneer in the ceramics and bathware industry, recognized locally and internationally for timeless design, quality, innovation, and customer trust. Rocell continues to redefine interior living standards through excellence and modern design democracy.
📍 Job Location
Sri Lanka (Location will be assigned by the company)
🕒 Employment Type
Full-Time | Permanent
🏷 Job Category
Customer Service Jobs | Customer Care Jobs | Private Sector Jobs | Rocell Vacancies
📝 Job Description
The Customer Care Assistant – Royal Ceramics Lanka PLC is responsible for handling customer inquiries, processing orders, coordinating with internal teams, and ensuring prompt resolution of customer issues while maintaining high service standards.
🔑 Key Responsibilities
- Handle customer inquiries professionally via phone, email, or in person
- Process customer orders accurately and efficiently
- Coordinate with warehouse and internal teams to ensure timely order fulfillment
- Resolve customer complaints and issues promptly
- Maintain strong customer relationships through excellent communication
- Support sales and service teams to achieve customer satisfaction targets
🎓 Educational & Experience Requirements
- Minimum 2 years of experience in a similar customer care or service role
- Preferred age range: 18 – 25 years
🧠 Skills & Competencies
- Excellent communication, interpersonal, and presentation skills
- Strong convincing and negotiation abilities
- Sound knowledge of English and Sinhala
- Excellent public relations (PR) skills
- Target-oriented with the ability to work with minimum supervision
- Strong flair for customer relations and service excellence
💰 Salary & Benefits
- Attractive remuneration package
- Salary will be commensurate with the position applied for
- Opportunity to work with a premium, internationally recognized brand
🧪 Selection Process
- Application screening
- Interview(s)
- Final HR assessment
📌 Only shortlisted candidates will be contacted.
📬 How to Apply
Interested candidates should email their complete CV along with details of two non-related referees.
🗓 Applications must be submitted within 10 days of the publication date.
🔍Keywords
- Customer Care Assistant Royal Ceramics Lanka PLC
- Rocell Customer Care Jobs
- Customer Service Jobs Sri Lanka
- Royal Ceramics Vacancies
- Private Sector Customer Care Jobs
To apply for this job email your details to recruitment@rcl.lk