Community Management Coordinator – U.S. Embassy in Sri Lanka

Job Overview

The U.S. Embassy in Sri Lanka is inviting applications from qualified and experienced professionals for the position of Community Management Coordinator within the Public Diplomacy Office. The selected candidate will be responsible for managing and maintaining the Embassy’s digital communication platforms, online engagement strategies, social media presence, and digital outreach initiatives.

This is an excellent opportunity for professionals with expertise in communications, digital media, content strategy, and public engagement to work within an internationally recognized diplomatic mission.

Job Title

Community Management Coordinator

Organization

U.S. Embassy in Sri Lanka

Job Location

Colombo, Sri Lanka

Job Type

Full Time

About the U.S. Embassy in Sri Lanka

The U.S. Embassy in Sri Lanka represents the diplomatic mission of the United States in Sri Lanka and works to strengthen bilateral relations, public diplomacy, cultural exchange, and international cooperation. The Embassy actively engages with communities through digital platforms, educational programs, and communication initiatives.

Job Description

The Community Management Coordinator (CMC) will manage Mission flagship digital properties including social media platforms and website content while developing communication strategies aligned with Mission priorities.

The role involves researching online audience trends, analyzing digital engagement performance, creating communication campaigns, managing online communities, and supporting public diplomacy initiatives through innovative digital content and audience engagement activities.

The ideal candidate should possess strong analytical skills, communication expertise, and extensive knowledge of digital communication and audience engagement strategies.

Key Responsibilities

• Manage and maintain Mission flagship digital platforms and social media channels
• Develop and execute digital communication and editorial content strategies
• Research and analyze online audience trends and engagement behaviors
• Create and customize digital content to support Mission objectives
• Organize and host online engagement initiatives and digital campaigns
• Design innovative audience engagement tools and communication strategies
• Provide guidance and training on digital communication standards and policies
• Coordinate with Mission personnel involved in public engagement activities
• Monitor analytics and audience performance metrics
• Support crisis communication and digital diplomacy initiatives

Required Qualifications and Skills

Educational Qualifications

• University Degree in Communications, Business, Marketing, Public Administration, Journalism, or a related field

Work Experience

• Minimum 3 years of experience managing digital properties and online public engagement
• Experience in content creation across multimedia and traditional communication formats

Language Requirements

• Fluent reading, writing, and speaking ability in English
• Fluent reading, writing, and speaking ability in Sinhala or Tamil
• Language proficiency will be tested

Technical and Professional Skills

• Strong understanding of digital communication and online community management
• Knowledge of Sri Lankan audience demographics, cultural dynamics, and communication trends
• Experience with social media management, digital marketing, and online advocacy campaigns
• Strong analytical and audience engagement skills
• Ability to identify emerging communication trends and audience behaviors
• Excellent written and verbal communication skills
• Strong interpersonal and cross-cultural communication abilities
• Experience using digital content tools, analytics platforms, and social media management tools
• Proficiency in Microsoft Word, Excel, and graphic design software
• Knowledge of audience analytics and reporting techniques

Salary and Benefits

• Monthly Gross Salary: Rs. 312,462.17
• Opportunity to work within an international diplomatic environment
• Professional development and international exposure opportunities

Required Documents

Applicants must electronically submit the following documents:

• Educational Certificates
• Service / Work Experience Certificates
• Proof of Citizenship (NIC, Passport, and/or Work Permit)

Paper or emailed applications will not be accepted.

How to Apply

Interested candidates should apply through the official Electronic Recruitment Application (ERA) system available on the U.S. Embassy website.

U.S. Embassy Sri Lanka Careers Portal

Application Deadline: 15 May 2026

Only shortlisted candidates will be contacted.

Organization Address

U.S. Embassy in Sri Lanka
Colombo, Sri Lanka