Call Centre Officer (Tamil)

Call Centre Officer (Tamil) – Arpico Insurance PLC

Job Overview

Arpico Insurance PLC, a leading life insurance company in Sri Lanka under the Richard Pieris Group, is inviting applications for the position of Call Centre Officer (Tamil). This role is designed for dynamic and customer-focused individuals who are fluent in Tamil and passionate about delivering high-quality customer service in a fast-paced insurance environment.

Position Details

• Position: Call Centre Officer (Tamil)
• Company: Arpico Insurance PLC
• Job Category: Customer Service & BPO, Private Jobs, Sales & Marketing
• Location: Colombo 02, Sri Lanka
• Employment Type: Full-Time Private Sector Position
• Application Deadline: Within 07 days from advertisement

Company Overview

Arpico Insurance PLC is a fully owned subsidiary of Richard Pieris & Company PLC, one of Sri Lanka’s most established and diversified conglomerates. The company is recognized among the top life insurance providers in the country, offering trusted insurance solutions and customer-focused services. Arpico Insurance is committed to building an inclusive workplace that supports employee development, performance excellence, and long-term career growth.

Qualifications & Experience

• Successful completion of G.C.E. A/L examination
• Proficiency in Tamil is a mandatory requirement
• Experience working in a call center will be an added advantage
• Strong communication and public relations skills
• Ability to work under pressure and handle customer interactions effectively

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer inquiries and provide accurate solutions
• Ensure timely follow-up on customer requests and issues
• Maintain and update customer information in the system
• Deliver high-quality customer service at all times
• Support and strengthen the Arpico Insurance brand image
• Work collaboratively to achieve service targets and standards

Required Skills

• Fluency in Tamil (mandatory)
• Strong verbal communication and listening skills
• Customer service orientation and problem-solving ability
• Ability to multitask in a fast-paced call center environment
• Basic computer literacy and system handling skills
• Strong interpersonal and PR skills
• Ability to handle pressure and maintain service quality

Salary & Benefits

• Attractive remuneration package based on experience and competency
• Industry-standard fringe benefits
• Career growth opportunities within a leading insurance organization
• Exposure to a professional call center environment
• Performance-based rewards (as applicable)

How to Apply

Applicants should send their updated CV along with contact details of two non-related referees via email:

Email: pavithra.pe@arpicoinsurance.com

Please mention the position “Call Centre Officer (Tamil)” in the email subject line.

Important Notes

• Only shortlisted candidates will be contacted
• Applications must be submitted within 7 days of the advertisement
• Tamil language proficiency is mandatory for this role
• Applicants must ensure all information provided is accurate
• This is an equal opportunity employer under Arpico Insurance PLC
• Applications will be treated with strict confidentiality
• Late applications will not be considered