Call Centre Agent

Call Centre Agent – Hayleys Group

Job Title: Call Centre Agent
Company: Innovative Health Solutions (Pvt) Ltd (Hayleys Group)

Job Category: Customer Service, Call Centre, Private Jobs

Job Location: Colombo, Sri Lanka

Job Overview

Innovative Health Solutions (Pvt) Ltd, a member of the Hayleys Group, is seeking an enthusiastic and customer-focused Call Centre Agent to join its modern health screening centre. This position is ideal for individuals with excellent communication skills who are passionate about delivering exceptional customer service and assisting customers with healthcare-related appointments and inquiries.

Position Details

Position: Call Centre Agent

Company: Innovative Health Solutions (Pvt) Ltd

Job Location: Colombo, Sri Lanka

Employment Type: Full-Time

Industry: Healthcare Services

Job Category: Customer Service, Call Centre, Private Jobs

Company Overview

Innovative Health Solutions (Pvt) Ltd is a Hayleys Group company specializing in healthcare and business support services. The organization is committed to providing high-quality health screening services through advanced technology, professional expertise, and excellent customer care while maintaining the highest industry standards.

Qualifications & Experience

• G.C.E. Advanced Level (A/L) qualification.
• Diploma in Business Management, Marketing, or a related field will be an added advantage.
• 1–2 years of experience in a call centre or customer service role.
• Basic knowledge of Microsoft Office applications.
• Excellent communication skills in English and Sinhala. Knowledge of Tamil will be an added advantage.
• Strong interpersonal, organizational, and time management skills.
• Ability to remain courteous, patient, and professional when handling customer inquiries.
• Positive attitude with a willingness to learn and work effectively in a team environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide information about health screening services, packages, and appointments.
• Assist customers with booking, confirming, and rescheduling appointments.
• Respond to customer inquiries promptly through phone calls and other communication channels.
• Accurately maintain customer records and interactions in the CRM system.
• Escalate complex customer concerns to senior executives or team leaders when required.
• Follow up with customers regarding appointments, reminders, and pending requests.
• Support daily call centre operations and contribute to achieving service targets.

Required Skills

• Customer Service
• Call Centre Operations
• Appointment Scheduling
• CRM Systems
• Communication Skills
• Telephone Etiquette
• Microsoft Office
• Problem Solving
• Time Management
• Teamwork
• Customer Relationship Management
• Attention to Detail

Salary & Benefits

• Competitive salary package.
• Performance-based rewards and benefits.
• Professional career development opportunities.
• Modern and supportive working environment.
• Opportunity to work with one of Sri Lanka’s leading diversified business groups.

How to Apply

Interested candidates should submit their application through the company’s official recruitment process by selecting the Apply Now option on the employer’s recruitment platform.

Important Notes

• A Diploma in Business Management, Marketing, or a related discipline will be an added advantage.
• Tamil language proficiency is considered an additional qualification.
• Only shortlisted candidates will be contacted.
• Hayleys is an Equal Opportunity Employer.