Assistant Relationship Manager (Elite Banking)

Assistant Relationship Manager (Elite Banking) – Commercial Bank

Job Overview

Commercial Bank of Ceylon PLC is inviting applications for the position of Assistant Relationship Manager (Elite Banking). This opportunity is ideal for experienced banking professionals who are passionate about relationship management, customer service excellence, and wealth management. The selected candidate will manage a portfolio of high-net-worth customers while delivering personalized financial solutions and achieving portfolio growth.

Position Details

Job Title: Assistant Relationship Manager (Elite Banking)
Company: Commercial Bank of Ceylon PLC
Industry: Banking & Financial Services
Job Category: Banking & Insurance, Management, Private Jobs
Job Type: Full Time
Job Location: Colombo, Sri Lanka

Company Overview

Commercial Bank of Ceylon PLC is one of Sri Lanka’s leading private sector banks, recognized for its innovation, digital banking excellence, and customer-focused financial services. With an extensive network of branches and a strong reputation in retail, corporate, and elite banking, the bank continues to provide world-class financial solutions while maintaining the highest standards of service, stability, and operational excellence.

Qualifications & Experience

• Diploma in Applied Banking and Finance (DABF), Higher Diploma in Banking and Finance (HDBF) from the Institute of Bankers of Sri Lanka (IBSL), or a Bachelor’s Degree from a recognized university.
• Professional qualifications in Finance, Marketing, or a related field will be an added advantage.
• Minimum of 5 to 6 years of experience in front-line customer service within the banking industry.
• Proven experience managing high-net-worth or priority banking customers.
• Strong understanding of banking products including deposits, retail lending, investment products, and treasury solutions.
• Ability to work independently while consistently achieving business objectives.
• Excellent communication, relationship management, and interpersonal skills.
• Multilingual communication skills will be considered an added advantage.
• Customer-first attitude with a commitment to delivering exceptional banking experiences.

Key Responsibilities

• Manage a portfolio of approximately 200 to 225 high-net-worth individual (HNWI) customer relationships.
• Deliver exceptional customer service and personalized financial solutions.
• Increase wallet share through cross-selling and upselling relevant banking products.
• Acquire new customers and strengthen portfolio growth.
• Build long-term customer relationships by understanding financial goals and wealth management needs.
• Monitor portfolio health and customer onboarding activities effectively.
• Ensure full compliance with KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) requirements.
• Maintain high operational standards while minimizing audit and regulatory risks.
• Deliver service excellence in line with Commercial Bank’s customer-centric standards.

Required Skills

• Relationship Management
• Elite Banking
• Wealth Management
• Customer Service Excellence
• Sales & Cross-selling
• Portfolio Management
• Banking Operations
• Retail Lending Knowledge
• Investment Product Knowledge
• Treasury Product Knowledge
• Regulatory Compliance
• KYC & AML Compliance
• Communication Skills
• Negotiation Skills
• Problem Solving
• Time Management
• Team Collaboration
• Business Development

Salary & Benefits

• Attractive and competitive remuneration package.
• Performance-based career growth opportunities.
• Professional development within one of Sri Lanka’s leading private banks.
• Exposure to elite banking and high-net-worth customer relationship management.
• Opportunity to work in a technology-driven and customer-focused banking environment.
• Additional employee benefits will be provided according to company policy.

How to Apply

Interested candidates should submit their applications through the official Commercial Bank careers portal before the closing date specified by the bank.

Email: info@combank.net

Important Notes

• Only shortlisted candidates will be contacted for the selection process.
• Applicants should ensure that all qualifications and experience are accurately provided.
• Commercial Bank of Ceylon PLC is an equal opportunity employer and encourages qualified candidates to apply.
• Early applications are encouraged as recruitment may close once a suitable candidate has been identified.