Assistant Regional Service Manager

Assistant Regional Service Manager – Singer (Sri Lanka) PLC Kandy

Job Overview

Job Title: Assistant Regional Service Manager
Company: Singer (Sri Lanka) PLC
Job Category: Customer Service & BPO, Management, Engineering & Technical, Private Jobs
Job Location: Kandy, Sri Lanka
Work Location: Singer Service Centre, Kandy
Employment Type: Full-time

Singer (Sri Lanka) PLC is seeking a dynamic, result-oriented and customer-focused professional to join its Service Operations team as an Assistant Regional Service Manager.

Position Details

Position: Assistant Regional Service Manager
Service Centre: Kandy
Industry: Consumer Electronics / Service Operations
Experience Required: Minimum 2 years in a similar role within the customer service field
Job Location: Kandy, Sri Lanka

Company Overview

Singer (Sri Lanka) PLC operates with the vision of being a market leader in elevating and enriching lives. The Assistant Regional Service Manager will oversee the smooth operation of the Kandy Singer Service Centre and support the delivery of high-quality after-sales services and repairs.

Qualifications & Experience

• Degree or Higher National Diploma in Engineering, Management or an equivalent qualification.
• Minimum 2 years of experience in a similar role within the customer service field.
• Strong communication skills in Sinhala and English.
• Proficiency in Tamil will be an added advantage.
• Professional knowledge of electronics, electrical products and related service operations.
• Good knowledge of MS Office applications, including Advanced Excel.

Key Responsibilities

• Ensure timely and effective resolution of customer service requirements while maintaining Singer service standards and customer satisfaction.
• Ensure high-quality repairs are carried out to minimize repeat repairs.
• Provide product-related feedback to reduce warranty costs.
• Recruit, mentor, train and develop staff and Service Franchise Agents to maintain high standards of customer service.
• Ensure timely and accurate settlement of Service Franchise Agent bills.
• Resolve staff and agent grievances through regular engagement.
• Manage resources, assets, budgets and operational activities to achieve service targets and improve operating income.
• Identify process gaps and implement industry best practices.
• Introduce suitable technologies to improve productivity and service efficiency.
• Provide leadership on service-related matters.
• Collaborate with Service Franchise Agents and Shops to ensure the delivery of high-quality and professional after-sales services and repairs.

Required Skills

• Strong customer service skills.
• Leadership and team management abilities.
• Strategic thinking and decision-making skills.
• Strong problem-solving abilities.
• Accountability and responsibility.
• Good communication and interpersonal skills.
• Knowledge of electronics and electrical products.
• MS Office and Advanced Excel proficiency.
• Ability to manage service operations, resources and budgets.
• Ability to work effectively with staff, service agents and internal teams.

Salary & Benefits

The advertisement does not specify a salary or benefits package.

How to Apply

Interested candidates should submit their application to:

Email: careers@singersl.com

Address: No. 112, Havelock Road, Colombo 05

Important Notes

• The position is based at the Singer Service Centre in Kandy.
• Minimum 2 years of experience in a similar customer service role is required.
• Professional knowledge of electronics, electrical products and related service operations is required.
• Tamil proficiency will be an added advantage.