Executive Officer (Customer On Boarding Operations)

Executive Officer (Customer On Boarding Operations) – Union Bank

Job Overview

Union Bank of Colombo PLC is inviting applications for the position of Executive Officer – Customer On-Boarding Operations. The bank is seeking highly driven and accomplished banking professionals to support its customer onboarding function by ensuring accurate account opening, regulatory compliance, and seamless customer onboarding processes.

Position Details

Job Title: Executive Officer – Customer On-Boarding Operations
Company: Union Bank of Colombo PLC
Employment Type: Full-Time
Industry: Banking & Financial Services
Job Category: Banking Jobs, Operations Jobs, Customer Service Jobs, Private Jobs
Job Location: Sri Lanka

Company Overview

Union Bank of Colombo PLC is one of Sri Lanka’s leading licensed commercial banks, offering innovative banking solutions to individuals and businesses. The bank provides excellent career development opportunities, competitive remuneration, and a professional working environment for employees committed to delivering exceptional customer experiences.

Qualifications & Requirements

Applicants should possess the following qualifications and experience:

• Minimum 5 years of banking experience.
• Comprehensive understanding of overall banking operations.
• Full or part qualification in Banking or another relevant professional qualification.
• Ability to multitask and work effectively in a challenging environment.
• Self-motivated with the ability to take initiative and work independently.
• Strong interpersonal and teamwork skills with a positive attitude.
• Good understanding of regulatory guidelines and directions issued by the Central Bank of Sri Lanka (CBSL).

Key Responsibilities

The selected candidate will be responsible for:

• Scrutinizing and verifying account opening mandates and related documentation in line with bank policies and regulatory requirements.
• Ensuring the completeness, accuracy, and compliance of customer documentation for individuals, corporates, partnerships, and other customer segments.
• Identifying discrepancies, missing documents, and compliance issues while following up for timely rectification.
• Maintaining accurate customer records and ensuring timely processing within agreed service levels.
• Ensuring strict adherence to Know Your Customer (KYC), Anti-Money Laundering (AML), and internal control standards.

Required Skills

• Customer onboarding operations
• Banking operations
• KYC compliance
• AML compliance
• Documentation verification
• Regulatory compliance
• Account opening procedures
• Attention to detail
• Problem-solving
• Multitasking
• Communication skills
• Teamwork

Salary & Benefits

Union Bank offers:

• Attractive remuneration package.
• Staff loan facilities at concessionary rates.
• Excellent career development opportunities.
• Professional and collaborative work environment.
• Long-term career growth within the banking industry.

How to Apply

Interested candidates who meet the above requirements are invited to submit their CV via the Union Bank Job Portal on or before 31 July 2026.

Applicants should include the names of two non-related referees and quote “Executive Officer – Customer On-Boarding Operations” in the subject line of the application.

Important Notes

• Company: Union Bank of Colombo PLC
• Position: Executive Officer – Customer On-Boarding Operations
• Application Deadline: 31 July 2026
• Applications will be treated with strict confidence.
• Only shortlisted candidates will be contacted.
• Union Bank is an Equal Opportunity Employer.