Customer Care Manager

Job Overview

Asia Hospitals HL Pvt Ltd is seeking high-caliber and service-driven professionals to fill key leadership and operational positions within its patient relations team. Applications are being accepted for both the Customer Care Manager and Senior Customer Care Officer roles to oversee operations and drive service excellence across the facility.

Position Details

• Job Positions: Customer Care Manager / Senior Customer Care Officer

• Company Name: Asia Hospitals HL Pvt Ltd

• Job Location: Maharagama, Sri Lanka

• Job Category: Private Jobs, Customer Service & BPO, Healthcare & Nursing

Company Overview

Asia Hospital HL (Pvt) Ltd is a premier healthcare provider committed to clinical excellence and patient-centric service. Entering an exciting phase of growth, the hospital offers a high-standard, supportive, and professional work environment focused on providing top-tier patient care experiences.

Qualifications & Experience

1. Customer Care Manager

• More than 3 years of experience in front desk operations, office administration, or facilities coordination.

• Detail-oriented with a proactive, go-getter attitude.

2. Senior Customer Care Officer

• Minimum 3–5 years of experience in Customer Service, with a preference for healthcare or hospitality sectors.

• Possesses the maturity to handle complex patient interactions with grace.

Key Responsibilities

1. Customer Care Manager

• Oversee the patient relations department to maintain high service standards.

• Coordinate daily frontline workflows, administration, and facilities alignment.

2. Senior Customer Care Officer

• Handle complex billing and cash management operations with high accuracy.

• Manage service recovery protocols independently to ensure patient satisfaction.

• Deliver high-quality frontline interactions and resolve complex patient requirements.

Required Skills

• Strong communication skills with professional fluency in English and Sinhala; proficiency in Tamil is an added advantage.

• Proficient in MS Office applications (Word, Excel, PowerPoint).

• Excellent interpersonal, multitasking, and strong problem-solving skills.

• Ability to work effectively on a roster basis.

Salary & Benefits

• Attractive remuneration packages.

• A supportive, professional work environment with clear opportunities for career advancement.

How to Apply

Interested candidates can send their updated CV via email to the Human Resources Department at asiahospitalhr@gmail.com. For further details, you can contact the hospital at 075 77 699 52.

Important Notes

• The facility is located at 110, Highlevel Road, Maharagama.

• Please ensure that the position you are applying for is clearly mentioned in the subject line of your email.

• Only shortlisted individuals meeting the required clinical or customer-facing benchmarks will be contacted.