Customer Relations Officer

Job Overview

Ceymed is seeking an exceptional Customer Relations Officer to join its team in Nugegoda. This individual will be responsible for building and maintaining positive relationships with patients, their families, and other stakeholders, with a strong focus on delivering outstanding patient experiences.

Position Details

• Job Position: Customer Relations Officer

• Company Name: Ceymed

• Job Location: Colombo, Sri Lanka

• Job Category: Private Jobs, Customer Service & BPO, Healthcare & Nursing

Company Overview

Ceymed is a well-established healthcare service provider in Sri Lanka, dedicated to delivering compassionate, high-quality medical and diagnostic services. With a focus on patient care and advanced laboratory facilities, the organization offers an exciting and supportive environment for professionals passionate about making a difference in the healthcare sector.

Qualifications & Experience

• Background in customer service, preferably in a healthcare setting, will be an advantage

• School leavers are encouraged to apply

• Preference will be given to candidates who reside close to the Nugegoda area

Key Responsibilities

• Build and maintain positive relationships with patients, their families, and other stakeholders

• Deliver exceptional customer service to ensure an outstanding patient experience

• Work collaboratively with various hospital departments to streamline operations and resolve customer inquiries

• Serve as a customer-centric representative at the front line of clinical operations

Required Skills

• Confident communicator with good communication skills in Sinhala and English is a must

• Good team player with a customer-oriented attitude

• Self-disciplined, proactive, and passionate about healthcare

• Willingness to work on a rotational / shift basis

Salary & Benefits

• An attractive remuneration package alongside a supportive working environment will be offered to the selected candidate.

How to Apply

Please send your CV and the contact details of two non-related referees to careers@ceymed.lk.

Important Notes

• Only shortlisted candidates who match the eligibility criteria will be contacted.

• Ensure your residential proximity and language proficiencies are clearly outlined in the resume.

• Applications must be sent directly via email to the specified address.