Customer Support Officer – Ceylon Business Appliances (Pvt) Ltd

Job Overview

Ceylon Business Appliances (Pvt) Ltd is seeking a proactive and customer-focused Customer Support Officer to join its team in Dehiwala. The selected candidate will be responsible for providing timely customer support, resolving customer inquiries and complaints, preparing customer estimations, and coordinating with internal teams to ensure excellent service delivery.

This role is ideal for candidates with strong communication skills, problem-solving abilities, and a passion for customer service who are looking to build their careers within a growing corporate environment.

Customer Support Officer Job Vacancy | Ceylon Business Appliances (Pvt) Ltd

Hiring Company: Ceylon Business Appliances (Pvt) Ltd
Position: Customer Support Officer
Job Type: Full-Time
Industry: Customer Service, Customer Support, Corporate Services
Location: Dehiwala, Sri Lanka
Workplace Type: On-site
Experience Level: Entry Level / Executive Level

Key Responsibilities

• Provide timely and effective customer support via phone and email.
• Address customer inquiries and resolve issues promptly and professionally.
• Handle customer complaints with empathy and professionalism.
• Prepare detailed and accurate customer estimations based on customer requirements.
• Coordinate with internal teams to ensure customer needs are fulfilled efficiently.
• Prepare reports as required by supervisors and management.
• Maintain high standards of customer satisfaction and service quality.

Required Qualifications & Skills

Educational Qualifications

• G.C.E. Ordinary Level (O/L) with a related certificate-level qualification.

Skills & Competencies

• Strong problem-solving skills and attention to detail
• Good verbal communication skills in Sinhala and English
• Basic computer literacy including MS Office applications
• Ability to multitask and prioritize work effectively
• Strong customer handling and interpersonal skills
• Ability to work in a fast-paced customer service environment

What We Offer

• Attractive gross salary package
• Corporate insurance cover
• Career growth opportunities based on performance
• Opportunity to work with leading global brands
• Professional and supportive work environment

Why Join Ceylon Business Appliances?

Ceylon Business Appliances (Pvt) Ltd offers employees the opportunity to work within a professional and customer-focused corporate environment. Employees gain valuable experience in customer service operations, communication management, and business support functions while working with reputed international brands.

Job Location

Ceylon Business Appliances (Pvt) Ltd
193, Hill Street, Dehiwala, Sri Lanka

How to Apply

Interested candidates should send their updated resume to:

Email: careers@cba.lk

Please mention “Customer Support Officer” in the subject line when applying.

For inquiries:
Telephone: 0117 845 200

FAQs

What is the Customer Support Officer role at Ceylon Business Appliances?

The role involves handling customer inquiries, resolving complaints, preparing customer estimations, and supporting customer service operations.

What qualifications are required for this customer support position?

Candidates should have G.C.E. O/L qualifications along with a related certificate-level qualification.

What communication skills are required for this role?

Applicants should have good verbal communication skills in Sinhala and English.

Is computer knowledge required for this position?

Yes. Candidates should possess basic computer literacy including familiarity with MS Office applications.

Where is the Customer Support Officer job located?

The position is based in Dehiwala, Sri Lanka.