Application Support Engineer – Ateam Software (Pvt) Ltd

Application Support Engineer – Ateam Software (Pvt) Ltd

Ateam Software (Pvt) Ltd is hiring an Application Support Engineer to support international clients across Australia, England, and New Zealand.

This is a remote-friendly opportunity with flexible working options and strong career growth in IT support and enterprise systems.

📍 Job Details

• Position: Application Support Engineer
• Company: Ateam Software (Pvt) Ltd
• Job Type: Full-Time / Part-Time (Contract → Permanent)
• Work Mode: Work From Home 🏡
• Industry: IT Support / Software Services

🧑‍💻 Job Description

You will be responsible for delivering high-quality application support services, resolving customer issues, and ensuring smooth system operations.

This role is ideal for professionals who enjoy problem-solving, customer interaction, and technical troubleshooting.

🎯 Key Responsibilities

• Provide first-line functional support to customers
• Handle:
  • Application queries
  • Reports
  • Training & documentation
• Maintain excellent customer service standards
• Prioritize and escalate critical issues
• Contribute to:
  • FAQ databases
  • Knowledge base articles
• Use AI tools to:
  • Analyze issues
  • Draft responses
  • Improve efficiency
• Troubleshoot problems using:
  • Internal tools
  • Knowledge systems
• Identify chargeable activities where applicable
• Communicate effectively with teams and stakeholders
• Ensure timely completion of:
  • Administrative tasks
  • Timesheets
• Continuously improve support processes using automation & AI

🧠 Essential Requirements

• Excellent English communication skills (written & verbal)
• Strong customer service mindset
• High attention to detail and problem-solving ability
• Good time management & multitasking skills
• Ability to work in fast-paced environments
• Logical thinking and decision-making ability
• Results-driven attitude
• Experience using AI tools (ChatGPT, Cursor, etc.) is an advantage

⭐ Preferred Skills

• Experience with ERP systems
• Understanding of:
  • Business processes
  • Accounting workflows
• Familiarity with Jira Software
• Experience in:
  • Rental / Equipment servicing industries
• Exposure to AI tools for:
  • Documentation
  • Troubleshooting

💼 Experience Requirement

• Ideal for candidates with 3+ years experience in:
  • Application Support
  • IT Support
  • Customer-facing technical roles

🎓 Educational Background

• IT / Computer-related qualification (preferred but not strictly mentioned)

💡 Why You Should Apply

• 🌍 Work with global clients
• 🏡 Remote working flexibility
• 💰 Attractive salary packages
• 🤖 Work with modern AI-powered support tools
• 📈 Career growth in enterprise IT support

📮 How to Apply

👉 Apply Here: