Customer Support Technician – Softlogic Holdings PLC

Customer Support Technician – Softlogic Holdings PLC

Job Listing Details

• Job Title: Customer Support Executive – IT

• Location: Narahenpita, Colombo 05, Sri Lanka

• Job Type: Full Time

• Job Category: IT / Technical Support / Networking / Hardware / Customer Service

• Company Name: Softlogic Information Technologies (Pvt) Ltd

• Application Email: hr@softlogic.lk

• Closing Date: Open Until Filled

Job Description

We Are Hiring! Softlogic Information Technologies is looking for a Customer Support Executive – IT.

Softlogic Holdings PLC, one of Sri Lanka’s most dynamic conglomerates, is inviting applications for the position of Customer Support Executive – IT to join Softlogic Information Technologies (Pvt) Ltd.

Job Profile

The successful candidate will be responsible for:

• Technical Knowledge: Excellent knowledge of networking principles, Desktop applications, and operating systems (Windows, OSx, Linux).

• Hardware & Security:

  • Excellent knowledge in computer hardware and peripherals.

  • Knowledge in cyber security tools including AV (Antivirus).

  • Knowledge in Access control and CCTV systems.

• Experience:

  • Proven work experience as an IT / Technical support engineer in a reputed organization supporting a large user base.

  • Hands-on experience in ITSM tools such as BMC, Service Now, Jira Service Desk, ZenDesk.

• Task Management: Ability to effectively prioritize and execute tasks in a high-pressure environment.

Candidate Profile

Candidates should meet the following criteria:

• Education:

  • Should have a Degree or a HND in IT from a recognized University/Institute.

  • Certification in CCNA, MCP is required.

• Experience: Minimum 02 years’ working experience in a similar capacity, preferably in an IT Firm.

• Age: Should be below 35 years of age.

• Skills:

  • Should possess a good command of English and Sinhala communication skills.

  • Self-starter who can work with minimum supervision and ability to work in a flexy working environment, with a Can-Do attitude.

  • Excellent problem-solving and troubleshooting skills.

  • Excellent interpersonal and Customer care skills with a collaborative mindset.

• Other Abilities:

  • Ability to communicate technical information in an accessible manner to employees.

  • Software maintenance and testing capability with a process improvement mindset.

  • Experience with Vendor relations.

  • Should be able to work in any other IT related function to support the Team.

What We Offer

• The selected candidate will be offered an attractive package with other benefits.

How to Apply

If you are interested in this position, please apply via email immediately.

1. Email Application: Forward your CV with contact details of two non-related referees and a passport sized photograph to hr@softlogic.lk.

2. Subject Line: Please indicate the position in the subject column of the Email.

3. Address: Softlogic Information Technologies (Pvt.) Ltd, No. 35/10, Nawala Road, Narahenpita, Colombo 05.

4. Website: Visit www.softlogic.lk.

Softlogic Information Technologies (Pvt) Ltd.