People's Insurance PLC

Staff Assistant (Grade II-Contact Centre)

🏢 Private Job Full Time
LocationColombo, Sri Lanka, Sri Lanka
Salary / ScaleNegotiable
Closing DateOctober 30, 2026
CompanyPeople's Insurance PLC
CategoryPrivate Jobs

People's Insurance PLC

Staff Assistant (Grade II-Contact Centre) – People’s Insurance PLC

Job Overview

Are you a customer-focused individual looking for an exciting career in customer support and insurance services? People’s Insurance PLC is seeking dynamic and pleasant individuals to join its state-of-the-art Call Centre as Staff Assistant (Grade II-Contact Centre) at the Head Office in Colombo. This role offers an excellent opportunity to deliver quality customer care, engage with clients across multiple communication channels, and build a rewarding career within a premier financial group.

Position Details

  • Job Title: Staff Assistant Grade II-Contact Centre
  • Organization: People’s Insurance PLC
  • Job Location: Colombo, Sri Lanka
  • Job Type: Full-Time
  • Job Category: A/L Qualified Jobs, Banking & Insurance, Customer Service & BPO, O/L Qualified Jobs

Organization Overview

People’s Insurance PLC is a fast-growing business entity in the Sri Lankan insurance sector, operating as a proud member of the People’s Group alongside People’s Bank and People’s Leasing & Finance PLC. Known for empowering a resilient nation, the company serves a premier portfolio of customers with high operational standards, trust, and exceptional service reliability.

Qualifications & Experience

  • Preferred age group: 18 to 28 years.
  • Sound educational background with G.C.E. (A/L) and participation in extracurricular activities.
  • G.C.E. (O/L) Examination with at least three (03) credit passes.
  • G.C.E. (A/L) Examination with at least two subject passes.
  • School leavers are encouraged to apply.

Key Responsibilities

  • Attending to incoming customer queries and resolving insurance service requests through the Call Centre.
  • Providing reliable, accurate, and prompt information regarding insurance policies and claims.
  • Working collaboratively in shifts on a roster basis to ensure continuous customer support.
  • Maintaining call logs and accurately updating internal database records.
  • Supporting departmental functions to uphold the company’s high standards of service excellence.

Required Skills

  • Basic computer literacy.
  • Excellent communication skills in Sinhala and English; fluency in Tamil language will be a distinct added advantage.
  • Preference will be given to candidates with multi-language fluency.
  • Strong interpersonal skills, pleasant personality, and customer-oriented attitude.
  • Ability to work effectively in shifts on a roster basis (including night shifts for male candidates).

Salary & Benefits

  • Competitive salary together with other attractive fringe benefits offered for the right candidates.
  • Opportunities for career advancement and professional growth within a team-driven environment.

How to Apply

If you possess the required qualifications and feel you meet the expectations for this position, forward your complete resume with contact details of two non-related referees within 10 days of the advertisement. Please specify the designation “Staff Assistant Grade II-Contact Centre” as the subject of the email.
Email: careerspeoplesinsurance@plc.lk

Important Notes

  • Only candidates who possess the specified qualifications should apply.
  • Ensure the position title is clearly mentioned in the subject line of your email submission.
  • Include complete contact details for two non-related referees within your CV.

Ready to apply?

Staff Assistant (Grade II-Contact Centre)

⏰ Deadline: October 30, 2026

✉️ Apply via Email

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