Branch Operations Officer

Branch Operations Officer – CBC Finance Ltd

Job Overview

CBC Finance PLC is seeking a professional and results-oriented individual to join its team as a Branch Operations Officer (Senior Executive / Assistant Manager) in the Branch Operations function.

The position is responsible for the branch’s operational, financial, and administrative performance, including supporting the Branch Manager, monitoring branch operations, managing daily cash and vault activities, ensuring regulatory compliance, and supporting credit and customer service functions.

Job Title: Branch Operations Officer (Senior Executive / Assistant Manager)
Company: CBC Finance PLC
Job Locations: Chilaw and Ambalantota, Sri Lanka
Industry: Non-Banking Financial Services
Employment Type: Full-Time

Position Details

• Position: Branch Operations Officer
• Grade: Senior Executive / Assistant Manager
• Department: Branch Operations
• Job Locations: Chilaw and Ambalantota
• Industry: Finance / Non-Banking Financial Services
• Job Categories: Banking & Insurance, Management, Accounting & Finance, Private Jobs

Company Overview

CBC Finance PLC is a Sri Lankan finance institution and a fully owned subsidiary of Commercial Bank of Ceylon PLC. The company focuses on financial services, digital growth, customer service, and community impact through its branch network across Sri Lanka.

Qualifications & Experience

• Bachelor’s Degree in any discipline or GCE Advanced Level qualification with a part professional qualification such as CIMA, ICASL, IBSL, or ACCA.
• GCE A/L qualification with similar relevant experience may also be considered.
• Minimum 4 years of experience in the Non-Banking Financial Services sector.
• Sound knowledge of operational procedures relating to:
  • Loans
  • Deposits
  • Gold Financing products
• Good understanding of banking and AML/CFT regulations.
• Strong written and verbal communication skills.
• Strong negotiation skills.
• Proven leadership ability.

Key Responsibilities

• Monitor and supervise all branch operational functions.
• Recommend process improvements and work towards achieving zero non-compliance in audits.
• Provide hands-on assistance to field staff in the accurate preparation and quality control of specialized credit files.
• Actively monitor the credit portfolio.
• Oversee and manage daily cash operations, including vault management and reconciliation.
• Ensure accurate cash handling and work towards maintaining zero discrepancies.
• Handle complex customer queries relating to:
  • Loan structuring
  • Repayment schedules
  • Deposit products
• Ensure high-quality customer service delivery.
• Ensure adherence to AML/CFT, KYC, and all applicable banking regulations.
• Maintain key branch registers and administrative records.
• Assist the Branch Manager in staff development and training.
• Attend mandatory marketing meetings.
• Coordinate effectively with Head Office departments and branch staff.
• Act as the Acting Branch Manager when required.

Required Skills

• Strong branch operations management skills.
• Knowledge of loan, deposit, and gold financing operations.
• Understanding of AML/CFT and KYC requirements.
• Strong customer focus.
• Effective team-working and leadership skills.
• Good decision-making and problem-solving abilities.
• Strong negotiation and communication skills.
• Ability to monitor credit portfolios and operational controls.
• High level of initiative and responsibility.
• Ability to maintain accurate financial and administrative records.
• Ability to work effectively in a target-driven environment.

Salary & Benefits

• Competitive remuneration package.
• Performance-driven rewards.
• Professional working environment.
• Opportunities for career development and progression.
• Exposure to branch operations, financial services, customer management, and leadership responsibilities.

How to Apply

Interested candidates who meet the required qualifications and experience should send their application along with the contact details of two non-related referees within 07 days of the advertisement.

Email: careers@cbcfinance.lk

Please indicate the position applied for in the subject line of the email.

Important Notes

• Minimum 4 years of experience in the Non-Banking Financial Services sector is required.
• The position is available in Chilaw and Ambalantota.
• Candidates should possess knowledge of loans, deposits, gold financing products, and banking regulations.
• Applicants must provide contact details of two non-related referees.
• Applications should be submitted within 07 days of the advertisement.
• CBC Finance PLC reserves the right to communicate only with shortlisted applicants.